Terms of service

ONENESS - Terms of Service

Last Updated: [22-Oct-2024]

Welcome to ONENESS, a luxury fashion brand specializing in timeless blazers and apparel for women. By accessing or using our website (oneness.ae), you agree to the following terms and conditions. Please review them carefully as they govern your use of the website and all transactions made through it. If you have any questions, feel free to contact us at [support@oneness.ae].

1. Use of Website

By using our website, you agree to comply with these Terms of Service and all applicable laws and regulations. You are responsible for ensuring that your access and use of the website is in compliance with these terms.

  • You may not use the website for any illegal or unauthorized purpose.
  • You agree not to attempt to interfere with the website's operation or security.
  • You are prohibited from transmitting any worms, viruses, or harmful code through the website.

2. Account Registration

To place an order or access certain features of the website, you may need to create an account. By registering, you agree to provide accurate, complete, and up-to-date information.

  • You are responsible for maintaining the confidentiality of your account information, including your password, and for any activities that occur under your account.
  • ONENESS reserves the right to suspend or terminate your account if any information provided during registration proves to be inaccurate, false, or incomplete.

3. Product Availability and Pricing

All products on the website are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice.

  • Prices are subject to change without notice.
  • ONENESS will make every effort to ensure the accuracy of product descriptions and prices. However, in the event of an error, we reserve the right to correct the price or description and cancel any orders placed for the affected product.

4. Orders and Payment

By placing an order on the ONENESS website, you agree to pay the full price for the products, including any applicable taxes and shipping fees, as displayed during the checkout process.

  • We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay. Payments are processed securely through our payment gateway.
  • ONENESS reserves the right to refuse or cancel any order at our discretion. If an order is canceled, we will notify you and issue a full refund.

5. Shipping and Delivery

ONENESS ships worldwide. Shipping fees and delivery times are calculated at checkout based on your location.

  • We aim to process and ship orders within 1-3 business days.
  • Delivery timelines may vary depending on your location, but typically range from 3-10 business days.
  • International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Please refer to our Shipping Policy for more details.

6. Returns and Exchanges

We offer a 7-day return or exchange policy for eligible items. To be eligible for a return, the items must be in their original condition, with tags intact and in their original packaging. Sale items are non-returnable.

  • The customer is responsible for return shipping costs, unless the product is faulty or incorrect.
  • Refunds will be processed once the returned items are received and inspected.

For full details, please see our Refund & Return Policy.

7. Intellectual Property

All content on the ONENESS website, including images, logos, designs, text, and other materials, is the property of ONENESS or its licensors and is protected by copyright, trademark, and intellectual property laws.

  • You may not reproduce, distribute, or use any of the content on the website without prior written permission from ONENESS.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the website, you consent to the collection and use of your data as described in the Privacy Policy.

9. Limitation of Liability

ONENESS is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our total liability to you for any claim is limited to the amount paid for the product in question.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the UAE. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

11. Changes to the Terms

ONENESS reserves the right to update or modify these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically. Your continued use of the website constitutes acceptance of the revised terms.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

ONENESS Customer Support
Email: [support@oneness.ae]