Refund policy

ONENESS - Refund & Return Policy

Last Updated: [22-Oct-2024]

At ONENESS, we are committed to providing a satisfying shopping experience. If for any reason you are not happy with your purchase, we offer easy returns and exchanges within the timeframes specified below.

1. Easy Returns

You may return or exchange any item ordered from ONENESS within 7 days from the date of delivery. Items must meet the following conditions to be eligible for a return or exchange:

  • Original Condition: Items must be returned in their original, unused condition.
  • Packaging: Items must be returned in the original packaging with all tags and labels attached. Garment tags must not have been removed or tampered with.
  • Sale Items: Please note that ONENESS reserves the right to deny return requests for items purchased on sale or during promotions.

2. How to Initiate a Return or Exchange

  1. Contact Us: Email [support@oneness.ae] within 7 days of receiving your order to request a return or exchange.
  2. Prepare the Return: Once your return request is approved, ship the item(s) back to us at the address provided. Please ensure the items are securely packaged to prevent damage during shipping.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your peace of mind.

3. Refund Policy

  • After your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • Approved refunds will be processed and issued to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

4. Exchange Policy

  • You may request an exchange within 7 days of receiving your order.
  • Exchanges are subject to availability. If the item you wish to exchange is unavailable, you may opt for a refund or store credit.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us at [support@oneness.ae] within 7 days of delivery with a description and photos of the defect. Upon approval, we will arrange for the return and provide a replacement or refund.

6. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale or purchased on sale.
  • Personalized or custom-made products.
  • Undergarments, Leggings, accessories, and other intimate items.

7. Important Information

  • Return Shipping: Customers are responsible for the cost of return shipping, unless the item is faulty or we made an error.
  • Processing Time: Please allow 7-10 business days for us to process your return or exchange once received.
  • Lost Returns: ONENESS is not responsible for returns lost in transit. We recommend using a trackable service to ensure the safe return of your item.

For any questions or concerns, please contact our customer support team at [support@oneness.ae].