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ONENESS - Shipping Policy

Last Updated: [22-Oct-2024]

At ONENESS, we aim to provide a seamless shipping experience to ensure your order reaches you in perfect condition and in a timely manner. Please review the details below regarding our shipping process, costs, and estimated delivery times.

1. Processing Time

  • All orders are processed within 1-3 business days after your order is placed and payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • You will receive an email notification once your order has been shipped, along with tracking details.

2. Shipping Destinations

ONENESS offers worldwide shipping. However, shipping options and delivery times vary depending on the destination. Please note that delivery may be subject to restrictions in certain regions or countries.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order. All shipping costs will be clearly displayed before you complete your purchase.

4. Estimated Delivery Times

  • Local UAE Orders: Standard delivery within 2-3 business days.
  • GCC and Middle Eastern Countries: Delivery within 5-7 business days.
  • International Orders: Delivery within 7-14 business days, depending on your location.

Please note that these are estimated delivery times, and delays may occur due to customs clearance or unforeseen circumstances.

5. International Shipping & Customs Duties

For international orders, customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and will vary depending on the destination country’s import regulations.

  • ONENESS is not responsible for any delays caused by customs clearance processes.
  • Any duties and taxes incurred are non-refundable and must be settled by the customer prior to delivery.

6. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. You can use this to monitor the progress of your delivery.

7. Failed Deliveries and Re-Delivery

If a delivery attempt is made and no one is available to receive the package, our courier will leave a notification and attempt a re-delivery. If the package remains undelivered after multiple attempts, it may be returned to us.

  • In the case of a returned package, we will contact you to arrange a re-delivery or a refund, excluding shipping costs.

8. Lost or Damaged Shipments

While we take every precaution to ensure your package arrives safely, we are not liable for any items lost or damaged during shipping. However, if your package arrives damaged, please contact us at [support@oneness.ae] with photos, and we will assist in filing a claim with the shipping carrier.

9. Contact Information

For any questions or concerns regarding your order or our shipping policy, please contact us at:

ONENESS Customer Support
Email: [support@oneness.ae]

By placing an order with ONENESS, you agree to this Shipping Policy.

This policy outlines essential shipping details, ensuring transparency and clear communication with customers regarding shipping fees, delivery times, and international duties. Adjust the contact details and specific timeframes according to your shipping capabilities.